Shipping Policy

At Pillowva, we work to ensure your order is processed carefully and delivered as smoothly as possible. Below you’ll find the key information about our shipping process.

Order Processing

Most orders are processed within 1–3 business days after they are placed. Our processing days are Monday through Friday, excluding weekends and public holidays.

Once your package has been handed over to the shipping carrier, we’ll send you a shipping confirmation email containing your tracking information.

Shipping Within the United States

Pillowva currently ships to addresses throughout the United States. At this time, we do not offer international shipping.

Delivery Time

After processing, orders generally arrive within 7–12 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.

Free Shipping

Free shipping is available on all orders with no minimum purchase required.

Order Cut-Off Time

Orders placed before 5:00 PM CST, Monday through Friday, will normally enter processing on the same business day.

Orders received after the daily cut-off time will generally begin processing on the next business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Carriers

Depending on the destination, product, and shipping availability, orders may be delivered through USPS, FedEx, UPS, or UniUni.

The carrier used for an individual order may vary based on shipping requirements and destination.

Tracking Information

After your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Please note that tracking details may take up to 24 hours to appear or begin showing movement in the carrier's tracking system.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Pillowva is not responsible for delivery problems, delays, or returned shipments resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has entered processing or shipment.

Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: infopillowva@gmail.com
Phone: (551) 220-9029

Once an order has begun processing or has already shipped, we may be unable to make changes or cancel the order.

Damaged or Missing Packages

If your package arrives damaged, appears to be missing items, or there is another delivery-related issue, please contact us within 48 hours of the delivery date.

To help us investigate the issue, please keep the original packaging and provide photographs or other relevant information when requested.

Returns

For complete information about eligible returns, refunds, and the return process, please review our Return and Refund Policy.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Pillowva
2901 W 3rd St
North Platte, NE 69101
United States

Email: infopillowva@gmail.com
Phone: (551) 220-9029

Customer Support Hours: Monday–Friday

We aim to respond to customer inquiries as promptly as possible.