Refund policy
At Pillowva, we want you to have a straightforward and positive shopping experience. If you are not satisfied with your purchase, please review the return and refund guidelines below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be in its original packaging, when applicable
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Include any original accessories or materials that came with the product
Some products may not be eligible for return due to hygiene, health, or other product-specific considerations. Please contact us before sending an item back so we can confirm whether your order qualifies.
How to Request a Return
To request a return, please contact us at infopillowva@gmail.com and include:
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Your order number
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The item(s) you would like to return
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The reason for the return
Our customer service team will provide instructions for the next steps.
Please do not send an item back without contacting us first, as an unauthorized return may not be processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please provide your order number and, when applicable, photos showing the issue. We will review the situation and work with you toward an appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used or items that cannot be returned for hygiene or safety reasons.
Product-specific return restrictions, if any, will be stated on the applicable product page.
Return Shipping
Return shipping costs may depend on the reason for the return.
If an item is damaged, defective, or incorrectly sent by us, please contact us before returning it so we can determine the appropriate next steps.
For other returns, the customer may be responsible for return shipping costs.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at infopillowva@gmail.com.
We cannot guarantee that a cancellation request can be completed once an order has been processed or shipped.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Pillowva
2901 W 3rd St
North Platte, NE 69101
United States
Email: infopillowva@gmail.com
Phone: (551) 220-9029